Tools
Voice Communication:
Avaya IP Office ip500 v 8x, 10x, Avaya One-X Portal, Avaya Voicemail Pro, Avaya One-X Mobile, Avaya, Cisco Unified Communications Manager
Messaging:
Skype for Business, Skype Manager for Consumer-level products, Apple iMessage
ERP Systems:
SAP 6-7, Microsoft Dynamics NAV 2009, NAV 2017
Reporting:
Crystal Reports, Microsoft SQL Server Report Services
Enterprise Mobility Management: Airwatch/WorkspaceONE, Blackberry Enterprise Server (Junior Administrator), Boxtone, SOTI/Honeywell Remote Mastermind, Apple Profile Manager, Apple Business Manager, Apple Configurator
Remote Access/Control: SonicWall VPN (Desktop/Mobile), LogMeIn, LogMeIn Rescue, LANDesk, TeamViewer
Network Management:
SQL Plus, HP ProCurve Switches
Network Security:
SonicWall Firewall, LANDesk, Microsoft System Center 2012, Active Directory
Physical Security:
ExacqVision, Kantech
Service Desk Management:
SpiceWorks, Remedy 5/6/7.5/7.6 AR System and Remedy Knowledge Management, HelpStar, Numara Track-It! 7.0, Salesforce Service and Support, Contactual Web-Based ACD, Contact Center Anywhere 7/8, IBM Tivoli Identity Management (ITIM)
Inventory/Software Licensing/Deployment/Patch Management:
Asset Tiger, Microsoft SCCM (beginner) LANDesk, Microsoft Volume Licensing, Apple Volume Purchase Program(VPP) and Apple Business Manager, Numara Deploy
Office Productivity:
Office 365 Administration Portal, Microsoft Office 95-2016, Microsoft Project
Industry Specific Products: McKesson Practice Plus, Nutritionist Pro, LabelView 10/2015/2018, 2019
Content Management:
Microsoft SharePoint 2007, HTML, CSS, XML, Microsoft FrontPage.